Refund policy

🔄 Returns & Refund Policy

Last Updated: 16 August 2026

At CARTMENOW, we want you to shop with confidence. 💙

If you are not completely satisfied with your purchase, please contact us before returning your item.

🛍️ Your Cancellation Rights

For most online purchases, UK consumers generally have a 14-day cancellation period after receiving their goods, subject to applicable legal exceptions.

After notifying us of your cancellation, you generally have a further 14 days to return the goods.

📩 How to Request a Return

Please email us at:

📧 cartmenow.co.uk@gmail.com

Please include:

  • 🧾 Order number

  • 👤 Full name

  • 📦 Product you wish to return

  • 💬 Reason for the return

  • 📸 Photos or videos where relevant

We'll then provide the appropriate return instructions.

📦 Condition of Returned Items

Where applicable, returned products should be:

  • Unused or handled only as reasonably necessary to inspect them

  • In their original condition

  • Returned with original packaging and accessories where reasonably possible

Items that have been handled beyond what is reasonably necessary may be subject to applicable deductions where permitted by law.

❌ Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

📸 Photos or videos may be requested to help us investigate the issue and arrange the appropriate solution.

💳 Refunds

Once an eligible return has been received and assessed, any applicable refund will be processed to your original payment method.

For qualifying cancellations, refunds will be handled in accordance with applicable UK consumer law.

🚚 Return Shipping

Return shipping arrangements depend on the reason for the return.

For faulty, damaged or incorrectly supplied products, please contact us before returning the item so we can provide the correct instructions.

For change-of-mind returns, return shipping may be the customer's responsibility where permitted by law.

🚫 Products With Return Exceptions

Certain products may not be eligible for change-of-mind returns where a legal exception applies, such as certain personalised, perishable or sealed hygiene-related products.

📧 Need Help?

Our support team is here to help.

Email: cartmenow.co.uk@gmail.com